The Custom Forms add-on component lets you build your own forms to track any type of specialized assistance your program provides to its clients. Form design is very flexible to account for the myriad of specialized assistance that outreach programs provide. For example, you can design an activity form to track counseling as it relates to environmental grants, or local tourism, or homeland security, or SBIR awards. It is important to note that all custom forms must be associated with a client record. In other words, any activity record type that you create, has to tie back to a client record.

Note: The custom forms module does not come standard with Neoserra. It is an add-on module available for purchase. If purchased, then you will also have the ability to turn a form into a "Project." In this FAQ we will discuss how to create Project. For more information about creating standard custom forms, please refer to this FAQ.

Projects are designed to organize counseling sessions. For example, you may be helping a client write a business plan while at the same time helping them obtain financing. By creating two projects, one for writing the business plan and one for financing you can track how much time you spend on each task. Furthermore, projects can have associated "Actions". For example, once you have completed your efforts with the client on the business plan, and you set the project to "Completed" then an email message can be automatically triggered to notify the appropriate parties of the completion. In other words, projects offer some additional organizational benefits, not offered with a standard custom form. However, sometimes this additional level of organization simply isn't needed. Thus, you decide which form is a standard custom form, and which form should be defined as a project.

Creating a Project" is the same as creating a standard custom form as discussed here, which is why we will only highlight the specific properties of a project in this FAQ:

• Establishing basic properties for a project
• Adding fields to your project
• Creating action items
• Customizing the summary listing
• Linking counseling to a project
• Editing fields
• Inactivating a project

Establishing Basic Properties for a Project

New project are created under the Configuration menu of Neoserra and only administrators will have access to this functionality. Click "Custom Forms" from the Configuration menu. Then, with the Custom Forms interface open, click the "New" hyperlink:

From the Forms Properties screen, you are asked to provide singular and plural versions of your form name. Additionally, you will need to set the status of the form. You can choose from:

• Active
• Inactive (read-only)
• Inactive (invisible)
• Restricted (admin-only)

Initially, you'll likely want to start out with either the "Inactive (read-only)" status or the "Restricted (admin-only)" status.

The read-only status displays the custom form in the general Neoserra interface so that you can access it as you're creating it to see how it's coming along, but users cannot create any records while you're still working out the details. Alternatively, the admin-only status doesn't even allow users to see the records, thus allowing you to test it without anyone even knowing about the form.

Then, once you've completed the form, you'll want to switch it to "Active" so that users can begin entering records for the form.

And now you can define your form as a project, and provide an appropriate name to your session date. In the example above, we are using "Request Date" as the field label for the session date.

Adding Fields to Your Project

You will see a number of additional fields not normally included on the custom form:

All fields *can* be activated/inactivated based upon your need, and they may be set to mandatory (as indicated by the bold font), or made optional; however, there are a number of fields that are critical to the functionality of the project. For example, the project logic is based upon the built-in status field and this field should not be disabled. Simiarly, a title should always be included on the form to provide reference for the user in those cases when a client has multiple projects. And, while you can make the Client field inactive, it should be noted that this is not recommended. Custom Forms are designed to be client-centric and removing this association reduces the functionality of the form.

You cannot change the name of these system-defined fields. These are all special fields with certain built-in behavior that you are not allowed to alter. The Date and the Center fields can never be disabled and must remain mandatory on the form.

The following fields are specific to the project functionality:

• Status: All projects will have the following five status option:
  • New/Not Started
  • In Process
  • Completed
  • Rejected
  • Suspended
  You may inactivate one or more of these choices by going to Administration|Configuration|Picklists. Upon request, you may add additional "Completion" options that all must have a code starting with C. All "Completed" options will have the same behavior in Neoserra, which means the Completion Date is set to the date when the project is marked completed; and the user will no longer be prompted to add counseling sessions to projects with a Completed status.
• Time Spent (h): This field will be maintained by Neoserra and cannot be edited by the user. This field will display the cumulative counseling session time that is associated with this project.
• Time Budgets (h): This field is can track the initial time budgeted for a particular project.
• Due Date: If your project has a due date, then you can use this field for tracking the expected completion date.
• Completion Date: The actual completion date can be entered in this field. The field is automatically set to "today" when the project status is set to "Completed."
• Assigned to: If the projects are entered by one counselor, but expected to be performed by another counselor then you can select the counselor to whom the project is assigned in this field. Using the project "Actions" discussed below, you can automatically notify the assigned to counselor when a new project is entered into the system.
• Title: A title is mandatory for all projects to know which project to assign a counseling session to.

Next, you will want to add your own fields to your custom form. To add a new field click the "New" link in the upper right corner of the screen. When you've completed all the settings for your field, click the Save button. Neoserra places your new field as the last field. Continue to add as many fields as desired to the form. Once you have added all the fields to the form that you want to track, you can reorder them by dragging them up or down within the Neoserra Custom Forms interface. Click the Done button once you have added and organized all the fields that you want to include on this form.

Creating Action Items

Once a form has been turned into a project, you will notice the option to create "Actions" associated with the project:

Custom forms that are not projects, will not have this option. The "Actions" link allows you to set up an email template that is triggered based upon a change in the project status:

Thus, when a new project is entered into the system, and email message can be automatically sent to the appropriate party. Similarly, if a project is set to "Completed" an different email message can be sent.

If your project includes some user-defined fields that you want to include in the email messages that are triggered automatically, then you will note the specific user-defined field substitution variable on the field within the project configuration:

These substitution variables are not shown within the email template interface which means you will need to carefully copy them over if you want to use them in your triggered email messages. Also, it should be noted that you will need to create custom email templates for each project if user-defined substituion variables are used, because each project has its own "USERDEF1" variable and "USERDEF2" variable, etc. and USERDEF1 may be a different field/variable on one project vs. another.

Customizing the Summary Listing

Once you've added all fields saved them, you can go back into the form's properties to activate your new form (highlighted in green below):

Next, choose which of your newly created fields will appear as additional columns on the summary listing page in Neoserra (highlighted in orange). By default, Neoserra will always show the date and the status of the project. Assuming that you didn't inactivate the client and/or counselor fields, then the client/counselor will also be included in the summary listing along with the funding source, which leaves you five additional columns to customize.

Assuming you have changed the status of the form to "Active" then your users can now start to create new records using your custom form. Since custom forms are categorized as client activity forms, a user's permissions in the "Client Activity (Sessions, Awards, etc.)" database area directly determines their level of access to custom forms.

Note: To report on the data in your custom forms, you can create custom reports.

Linking Counseling to a Project

Once a project has been created for a client, then each time you log a counseling session for that client, it will ask if you want to link the counseling to the project:

If you say "Yes" then Neoserra will take the associated counseling session time and add it to the "Time Spent" field within the project. The Time Spent field is a system-maintained field that Neoserra updates based upon those counseling sessions associated with the project. If the Time Budgeted field has been completed then Neoserra will show the percentage towards completion as you can see below, where three sessions were association with one project:

Once a project has been set to completion then the prompt to associate future sessions with the project will no longer appear.

Editing Fields

You can edit or inactivate the individual fields found on a custom form from the same interface in which they were created. To edit/inactivate a field found on a custom form, follow the next set of steps:

1. In Neoserra, select Administration|Configuration to open the global configurations interface (only Neoserra database administrators have the necessary permissions to access the Configuration menu).
2. From the Configuration menu, click "Custom Forms."
3. In the "Name" column, click the name of the custom form that uses the field you would like to edit.
4. From the list of fields, find the field that you want to edit and click the corresponding "Edit" or "Inactivate" hyperlink that displays to the right.

Important: Be very careful about editing fields in such a way that you change their intentions. For example, if you edit the name of a yes/no field from "Out of State?" to "In State?", then all values entered before the edit will read the exact opposite of what was intended when the field was originally completed. If you think your edit could cause a disconnect with values previously entered into this field, then, as a general rule, we recommend inactivating the field and creating a new one (rather than editing it) to preserve historical data.

Important: OutreachSystems recommends that you never edit or delete a previously-created picklist or multi-select choice. If you feel that you must, please contact us first so we can explain the ramifications of doing this.

Note: If attempting to edit one of the default fields that are automatically included with each custom form, you have very limited options. All you can do is toggle their mandatory or visible status. If you are attempting to edit a field that doesn't even display an "Edit" hyperlink, then you are looking at one of the three fields that must be included (and mandatory) on every single custom form and there is no way for you to edit it.

Inactivating a Project

If, down the road, you ever decide that the project is no longer useful or relevant for your program, you have the option to inactivate it. There are two inactive statuses available:

• Inactive (read only). If you inactivate it using the "Inactive (read only)" status, users are still able to easily view and access previously-created records, but cannot create any new records.
• Inactive (invisible). If you inactivate the form using the "Inactive (invisible)" status, then the form title disappears from Neoserra' left-hand menu altogether and you are no longer able to access any summary views of the records created for this form. The records are not permanently gone; they can still be subsetted on and even viewed from a client's History of Activity tab. Also, if you ever wanted to report on the records in the future, you could temporarily change the form to read-only inactive status to bring back the summary view.

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