Privacy Policy

We know that you care how information about you and your company is used and shared and we are committed to protecting your privacy. This Privacy Policy sets forth our policy with respect to the gathering, use, and dissemination of information we obtain from you and your company through our websites at www.outreachsystems.com, neoserra.com and ecenterdirect.com.

As used in the Privacy Policy and in addition to the other terms defined in this Privacy Policy, the following terms have the indicated meanings -- "Visitor" means a person, other than a Registered User, who accesses that portion of the Website that is accessible without entering a username and password; "Registered User" means a person who has registered on behalf of his or her self and the company that he or she represents in order to access and use content provide only to Registered Users via the Website; "we," "us," "our" and "OutreachSystems" means OutreachSystems.com; "you" and "your" means a Visitor or a Registered User, as applicable; and "User Information" means individually or collectively, the Registration Information, the Tracking Information, Cookie data, and any other information you provide to us via the Website.

1. What information do we collect and how do we use it?

A. Registration Information. In order to request information via the Website, to respond to special offers, to participate in surveys, or to become a Registered User on the Website, you may first be required to register and submit to OutreachSystems contact information and certain other information about you and the company that you represent (collectively, "Registration Information"). We may use the Registration Information to communicate to you: (i) new and modified services offered by OutreachSystems and other businesses; (ii) special offers made available by OutreachSystems and other businesses; and (iii) other commercial information that we believe will interest you.

B. Tracking Information. When you access the Website, we capture, record and retain general data about your use of the Website including, without limitation, your domain name, your Internet Protocol (IP) address, the name and location of the web page from which you entered the Website, the locations you visit within the Website and the amount of time you spend on each page of the Website (collectively, "Tracking Information"). We use Tracking Information to help administer, update and enhance the Website.

C. Cookies. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a website hosted by the server. We use Cookies to identify Visitors and Registered Users on the Website so that we can provide you more customized information and services. At your discretion, you may configure your Web browser not to accept cookies from our Website. However, if you do not accept cookies from our Website, you may lose access to the Website or experience decreased performance of the Website.

D. Login Identification/Passwords. To access certain areas of our Website, OutreachSystems may require you to provide us with your login identification and a password, which we will use to verify your identity and for our internal use in maintaining your Registered User account.

E. Other Information. As a Visitor or Registered User, you may choose to send us a question via e-mail. We will use this information to communicate with you and to enhance the Website to better meet your needs.

F. Aggregate Data. In addition to any other uses described in this Policy, you agree that we may extract and use information from your Registration Information for the purpose of creating Aggregate Data (as defined below). "Aggregate Data" means: a set of Registration Information comprised of any number of Registered Users in an aggregated form only, that does not specifically identify any individual Registered Users and that is not intended to disclose any information that is personally identifiable to an individual Registered User. You agree to allow us, for any internal and/or commercial purposes, to use, develop, analyze, exploit, combine, and extract Aggregate Data, and to disclose and publish Aggregate Data to any party through any means.

2. Does OutreachSystems share your Registration Information?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share Registration Information only with the affiliates that we control and as described below:

A. Complementary Service Providers: We may work with service providers that we do not control ("Service Providers") in order to expand the information we are able to offer you on the Website. In some cases, you may not be aware that Service Providers are involved. You authorize us to share your Registration Information with Service Providers in relation to their services so long as their policies regarding use of your Registration Information are no less restrictive than OutreachSystems's Privacy Policy. In the event that you expressly choose to use a Service Provider's services offered through the Website, then you authorize us to disclose your Registration Information to that Service Provider in accordance with the terms of your express agreement.

B. Agents and service providers: We engage other entities and individuals to assist us with providing the Website, which may include by way of example and not limitation (i) the collection, storage, processing and management of your Registration Information; and (ii) the correction of technical problems with the Website. These entities and individuals will only have access to your Registration Information to the extent necessary to perform their obligations to us.

C. Promotional Offers: We may use your Registration Information to communicate: (i) new and modified services and features offered by us and other businesses; and (ii) special offers made available by us and other businesses (collectively, the "Unsolicited Marketing Offers"). We may share your Registration Information and responses to questionnaires and surveys with other businesses that offer products and services that are complementary to our services. If you do not want us to share your Registration Information with other businesses and if you do not want to receive Unsolicited Marketing Offers, then you should choose to "opt out" during the registration process (where applicable) or contact us according to Section 7 and request to "opt out" from receiving Unsolicited Marketing Offers. Upon receipt and processing of an opt out request, we will not send you further Unsolicited Marketing Offers and we will request other businesses that we may have previously provided your Registration Information to do the same.

D. Business Transfers: We may sell some or all of our assets in connection with a reorganization or sale of our business. Your Registration Information could be a part of these transferred assets.

E. Protection of the Website and others: We will release your Registration Information when we believe release is appropriate (i) to comply with laws or regulations; (ii) in response to judicial process; (iii) for the enforcement of any agreement we may have with you; or (iv) for the protection of rights, property, or safety of OutreachSystems or others.

F. With your consent: Other than as set out above, you will receive a notice when your Registration Information might be sent to third parties, and you will have an opportunity not to "opt out."

3. What security measures are taken regarding the Website?

We have taken precautions to protect the Website data and information under our control from misuse, loss, or alteration. Our security measures include industry standard technology and equipment to help protect your Registration Information. Unfortunately, no system can ensure complete security and you should take steps to protect your information and transmissions. You must decide the security measures that are appropriate for you; however, common examples are keeping your login identification and password secure and making sure you completely log out when you have finished using the Registered User section of the Website.

4. How do you access and correct your information?

You can access your Registration Information by contacting us in accordance with Section 7 below. If you believe there are factual errors in such information, you may contact us in accordance with Section 7 and specify the alleged errors. We will make reasonable efforts to verify and correct any factual errors within a reasonable amount of time.

5. What if our policy changes?

We will post all changes to our Privacy Policy here so you may always become aware of what information we collect, use and disclose. If at any point we decide to use or disclose your Registration Information in a manner different from that stated at the time it was collected, we will notify you by way of an e-mail or a notice posted on the Website. Your use of the Website after such a notice is posted is deemed to be acceptance of the revised Privacy Policy.

6. How long can we store your User Information?

We may store your User Information indefinitely for our business records and as otherwise provided in this Privacy Policy.

7. How do you contact us?

You may contact us with questions regarding this Privacy Policy at outreach@outreachsystems.com or in writing at: 5385 Hollister, Suite 104, Santa Barbara, CA 93111. Or by telephone at (805) 967-1280.

8. What is OutreachSystems's responsibility for links to other websites?

The Website may contain links to other websites not owned or controlled by us. We are not responsible for the privacy practices, content, products or services offered through the other websites.