If you are a database administrator, then you may, periodically, see a security panel on the Neoserra homepage. This panel isn't always present, it is only displayed if any one of the following three conditions are true:

1. Locked Accounts: One or more of your users has been locked out of their account because they provided an incorrect password at least five successive times while attempting to log in.
2. Abandoned Accounts: One or more of your users has not logged into your Neoserra database in the last 90 days.
3. Never Used Accounts: One or more of your users has never logged into your Neoserra database since their account was created.

The panel will only display for database administrators and it provides a direct link to those user accounts requiring attention:

Locked Accounts

Neoserra will provide a list of all user accounts that have been locked out. If a user forgets their password then the best course of action is to click the "Forgot Password" link on the login page. Users that do not click this link and instead try to guess their password, should know that they will be locked out after their fifth successive incorrect attempt:

Once locked out, users will not be able to log in until the database administrator unlocks their account:

Please be aware that OutreachSystems cannot assist with user account issues. We cannot unlock your account, reset your password or change your permissions. Only your Neoserra database administrator can assist with these functions.

Abandoned Accounts

Neoserra will provide a list of active user accounts that have not been used for more than 90 days (i.e. abandoned accounts). In order to maintain the integrity and security of your database it is important to inactivate user accounts belonging to staff members who are no longer with your organization. Neoserra tries to identify those users who may no longer be active and whose login account should be inactivated as discussed in this FAQ. If a user does not use their account for 180 days, then Neoserra will automatically inactivate their user account.

Never Used Accounts

Neoserra will provide a list of active user accounts that have never logged in since their account was created. In order to maintain the integrity and security of your database it is important to inactivate user accounts that are not being used. Neoserra tries to identify those users who are not using their Neoserra log in accounts for access. Keep in mind, that some of these users may be brand new to your organization and simply have not yet had a chance to log in, however, users that have not logged in for 6 months since the creation of their user account will have their account automatically inactivated by Neoserra.

Want more? Browse our extensive list of Neoserra FAQs.