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What are the substitution variables I can use in emails generated from Neoserra?

The following substition variables can be used in emails generated from the Neoserra email interface. The variables must be entered exactly as shown below, including the opening and closing brackets. The variables are case sensitive, and please use the underscore character as shown, not the dash.

Keep in mind, that if you use a variable but the data does not exist in the database then the variable name will appear in the email message. In other words, if you select the substitution variable: [CONTACT_FAX] but the contact record in Neoserra does not include a fax number, then the email recipient will see the variable name in the email.

Variable Name What information is inserted
[CENTER_ADDRESS_MULTILINE] Center mailing address (multiline)
[CENTER_ADDRESS_ONELINE] Center mailing address (single line)
[CENTER_EMAIL] Center e-mail address
[CENTER_NAME] Center name
[CENTER_PHONE] Center phone number
[CENTER_POCFIRST] Center contact first name
[CENTER_POCLAST] Center contact last name
[CENTER_POC_FML] Center contact name (First MI. Last)
[CENTER_POC_LFM] Center contact name (Last, First MI.)
[CENTER_URL] Center Web site URL
[CONTACT_SALUTATION] Contact salutation
[CONTACT_FIRST] Contact first name
[CONTACT_LAST] Contact last name
[CONTACT_NAME_FML] Contact name (First MI. Last)
[CONTACT_NAME_LFM] Contact name (Last, First MI.)
[CONTACT_EMAIL] Contact's e-mail address(es)
[CONTACT_UNSUBSCRIBE] A special Opt-out substitution variable, as described in this FAQ
[CONTACT_PASSWORD] Contact's eCenter password
[CONTACT_MOBILEPH] Contact cell phone number
[CONTACT_WORKPHONE] Contact work phone number
[CONTACT_HOMEPHONE] Contact home phone number
[CONTACT_FAX] Contact fax number
[CONTACT_ADDRESS] Contact street address
[CONTACT_ADDRESS_MULTILINE] Contact mailing address (multiline)
[CONTACT_ADDRESS_ONELINE] Contact mailing address (single line)
[CONTACT_CITY] Contact city
[CONTACT_STATE] Contact state
[CONTACT_ZIPCODE] Contact Zip code
[CONTACT_HOUSE_REPRESENTATIVE] Contact's United States House of Representatives information
[CONTACT_STATE_REPRESENTATIVE] Contact's State Representative information
[CONTACT_STATE_SENATOR] Contact's State Senator information
[COMPANY_HOUSE_REPRESENTATIVE] Client's United States House of Representatives information
[COMPANY_STATE_REPRESENTATIVE] Client's State Representative information
[COMPANY_STATE_SENATOR] Client's State Senator information
[COUNSELOR_EMAIL] Counselor e-mail address
[COUNSELOR_FIRST] Counselor first name
[COUNSELOR_LAST] Counselor last name
[COUNSELOR_NAME_FML] Counselor name (First MI. Last)
[COUNSELOR_NAME_LFM] Counselor name (Last, First MI)
[COUNSELOR_PHONE] Counselor phone number
[DATETIME_NOW] Current date/time
[DATE_NOW] Current date
[ECENTER_URL] eCenter link
[AGREEMENT_URL] Link to eCenter agreement page
[REQUEST_PRODUCT] eCenter requester products/services
[REQUEST_PSCS] eCenter requester PSC codes
[REQUEST_NAICS] eCenter requester NAICS codes
[REQUEST_SICS] eCenter requester SIC codes
[REQUEST_STATUS] eCenter requester business stage
[REQUEST_BUSTYPE] eCenter requester business type
[REQUEST_GENDER] eCenter requester's gender
[REQUEST_ETHNIC] eCenter requester's ethnic/race background
[REQUEST_EXPORT_COUNTRIES] eCenter requester export counties in ISO code format
[REQUEST_PRODUCT] eCenter requester products/services [REQUEST_PSCS] eCenter requester PSC codes [REQUEST_NAICS] eCenter requester NAICS codes [REQUEST_SICS] eCenter requester SIC codes [REQUEST_STATUS] eCenter requester business stage [REQUEST_BUSTYPE] eCenter requester business type [REQUEST_GENDER] eCenter requester's gender [REQUEST_ETHNIC] eCenter requester's ethnic/race background [REQUEST_EXPORT_COUNTRIES] eCenter requester export counties in ISO code format

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