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How do I allow for a bi-lingual experience on eCenter Direct?

Your Neoserra database has been configured with a default language. This language choice is made by the Neoserra administrator under the Administration|Configuration|General Settings menu option:

Each Neoserra user, in turn, can overwrite the default language and select their own language preference under their Personal Preferences menu option.

Each eCenter Direct user can optionally overwrite the default language if this is a feature the administrator wants to enable. By default, eCenter Direct will only be offered to your clients in the default language configured under the General Settings. However, if the administrator decides to offer a multi-lingual experience on eCenter Direct, then the users can change their settings, as desired:

To allow for bi-ligual support you will need to change the interface language under the Administration|Configuration|Languages menu option:

As highlighted in orange above, you can toggle between your primary language only or bi-lingual support. Below the language toggle you will see the "Language Customization Checker". This interface lets you know if there is a section on eCenter Direct that you have customized in one language but have not customized in the other language. The assumption being, that if you allow for a bi-lingual experience on eCenter Direct, then you will want to make sure that the same information is conveyed to your users in both languages. As hightlighted in green, you will see some sections on eCenter that have been customized in English, but not in Spanish.

Each language has their own set of language templates:

You will need to update the text, as appropriate for your operations as discussed in the FAQ titled: How do I customize the text on eCenter Direct?. Furthermore, you may also want to update the email templates used by each language.

It is important to note that if a client on eCenter Direct selects one language or another, then also all emails sent to that client (and to that client's counselor) will be sent in the same language. In other words, if client X selects "Spanish" as their perferred language on eCenter Direct, then the email messages generated by eCenter Direct to that client and that client's counselor will also be sent in Spanish.

Want more? Browse our extensive list of Neoserra FAQs.