CRM Software for Economic Development Organizations
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What milestones are automatically created when a client edits their information on eCenter Direct?

A client's primary contact and/or business owner(s) can edit their company's information on eCenter Direct and they can optionally sign the client agreement if none exists, or it has become out of date. They will need to log into eCenter Direct using their email address and password. Once logged in, they can edit either their contact information and/or the business information:

Anytime a client edits their information on eCenter Direct, an email is automatically sent to the client's primary counselor letting them know the changes that were made:

The changes are also automatically logged in the client's data stream:

These eCenter Update "sessions" can also be accessed from the Activity menu. Click Activity|eCenter Updates to see all activity in your database that originated from eCenter Direct. Here you can filter for all newly created clients and/or contacts, and you can also find all "Information Updates" that have occurred for a particular period of time:

Edits to phone numbers, email addresses, street addresses, etc. are logged in Neoserra as having been edited by the client, but they will not trigger the creation of a corresponding milestone. However, edits made to some of the fields will trigger a milestone. Edit to the following fields will trigger a corresponding milestone(s):

Business Status: Not-in-business to In-business Business Start milestone
Full-Time Employees Increase in Full-Time Staff milestone
Part-Time Employees Increase in Part-Time Staff milestone
Export-Related Employees Increase in Export-related Staff milestone
Gross Revenue Increase in Sales milestone
Gross Exported-Related Revenue: Increase in Exports milestone
Profits/Losses Increase in Profits milestone
Organization Type Changed Legal Form milestone
Disadvantage Status DBE Certified/MBE Certified/Self-Certified milestone
Ownership Gender WBE Certified/WOSB Certified/EDWOSB Certified milestone

Whether these milestone are reported as reportable or not, is determined by your Global eCenter Settings. Administrators, in administrator-mode, may configure all eCenter-generated milestones to be non-reportable, by editing the "Record all eCenter generated milestones as reportable?" field found on Administration|Configuration|eCenter Settings page.

Six of the above referenced milestones may also trigger the eCenter Direct attribution dialog as discussed in this FAQ:

  • Full-Time Employee Numbers
  • Part-Time Employee Numbers
  • Export-related Employee Numbers
  • Annual Gross Revenues
  • Annual Export Revenues
  • Annual Profits

There are only a few fields that the client cannot edit on eCenter Direct if they are in business:

  • Company Name
  • Date Company Established
  • Company Status

eCenter Direct does not allow the client to change their company status from in-business to pre-venture. Often, clients do not fully understand what it means to be in-business or not to be in-business, and the counselor should make this change in Neoserra, if appropriate.



Want more? Browse our extensive list of Neoserra FAQs.